At Hybrid Lab HQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, or facilities.

1. Information We Collect

1.1.

Personal Information:

We collect personal details such as your name, email address, phone number, and payment information when you sign up for memberships, book classes, or contact us.

1.2.

Usage Information:

We may collect non-personal data, such as your IP address, browser type, and interaction with our website, to improve user experience.

1.3.

Health and Fitness Data:

For fitness purposes, you may voluntarily provide health-related information to help us tailor our services.

2. How We Use Your Information

2.1. To process memberships, payments, and bookings.

2.2. To communicate updates, promotions, or changes to services.

2.3. To improve our services, website, and user experience.

2.4. To ensure the safety and security of our facilities.

2.5. To comply with legal obligations and protect our rights.

3. How We Protect Your Information

3.1. We implement industry-standard security measures to safeguard your personal information against unauthorised access, alteration, or disclosure.

3.2. Sensitive data, such as payment information, is encrypted during transmission.

3.3. Access to your personal information is restricted to authorised staff and service providers.

4. Sharing Your Information

4.1.

Third-Party Service Providers:

We may share your data with trusted third parties who assist with payment processing, booking systems, or email communication.

4.2.

Legal Compliance:

We may disclose your information when required by law or to protect our legal rights.

4.3.

Marketing:

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

5.1. Our website uses cookies to improve your browsing experience, analyse usage patterns, and personalise content.

5.2. You can manage or disable cookies through your browser settings, though this may impact your user experience.

6. Your Rights

6.1.

Access and Correction:

You can request access to the personal information we hold about you and request corrections if needed.

6.2.

Data Deletion:

You may request the deletion of your personal data, subject to legal or contractual obligations.

6.3.

Marketing Preferences:

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

7. Retention of Information

7.1. We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links

8.1. Our website may include links to external websites. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

9.1. We may update this policy from time to time to reflect changes in our practices or legal obligations.

9.2. Updated policies will be posted on our website, and significant changes will be communicated directly to members.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email:

[email protected]

Address:

Unit 7/49, Burleigh Heads, QLD

By using Hybrid Lab HQ's website or services, you agree to the terms of this Privacy Policy.

Thank you for trusting us with your personal information.